Once we receive your information you will be assigned a Home Country Program Manager (HCPM). Your HCPM will be available to assist you over the phone, fax, Instant Message, or, via email – your choice and convenience. He or she will answer any questions about our services and assist you in preparing your medical journey.

After we receive your information and the HCPM knows the medical procedure that you are seeking, they will begin the process of designing the best available treatment options for your specific procedure. They will send you the detailed information about the hospitals and doctors.

For many medical procedures, the doctor will need to see your transcripts, MRI’s, x-rays, photos, etc. We have the technology to send the documents/images over to the doctors - the process is completely secure and private.

We will ask you to complete a questionnaire to best inform your surgeon of your medical history.

During this process, you will receive a price quotation for the procedure(s) and accommodations. Also, you'll be provided with a host of information about the procedure(s), hospital, doctors, etc.

At this point, details around the procedure(s) you are seeking, your accommodations will be discussed and planned. Also, we’ll talk about any financing issues or special accommodations necessary to your specific situation. If the pricing is acceptable to you, we will move along to other aspects of the journey. We will coordinate the communication process between you and the hospitals and chosen surgeons. Teleconference facilities are available for you and/or your primary physician in the US to talk to the attending doctor and surgeon in India. You will also receive pricing for the travel and other concierge services you may require for the itinerary that best meets your needs.

You will be directed to speak with our specialists to develop a travel itinerary that best suits your needs.

If you need a passport or a visa, your PCM will assist you in acquiring these documents.

To help you feel more comfortable about the safety of your money, we have an agreement with our partners abroad to allow you to forward a 20% deposit into our U.S. bank account instead of transferring your money overseas. Unlike other foreign medical tourism providers, who make you pay up to 100% of the cost upfront, we will only ask for a small portion of the costs to secure your booking. This way, if for any reason you decide not to move forward with your procedure, you will only pay for the services you’ve used (airfare & hotel) and receive a refund from us.

Once all the reservations are completed, we will send you an itinerary for your review and final confirmation. We are dedicated to make your trip as pleasant and stress free as possible. Your travel information will be customized to your procedure and destination and will guide you through the journey.

When you select a destination for your medical treatment, you will be offered the services of a Destination Manager (DM), the person that will greet you upon your arrival at your chosen destination, and, be your personal assistant throughout your stay.

Before traveling, we will provide you with a host of information about the destination you'll be traveling to.

HCPM Will go over the checklist to ensure you have everything you need to board your plane to begin your MedTrava journey. Your Destination Manager will be waiting at the other end to greet you and take you to your hospital or hotel.

The DM will be your personal guide throughout your stay. He/she will be there for you every step of the way. This person will accompany you to all your doctor’s appointments and medical treatments.

A private, air conditioned car will take from the airport to your destination.

Within 24 hours of your arrival, you will visit your physician’s office for the pre-surgery consultation. Here, the doctor will review your medical transcripts and conduct additional tests to ensure that you are ready for your procedure.

Your procedure will be performed by the best available surgeon, at a world-class medical facility, utilizing state-of-the-art equipment.

When the doctor is satisfied with your condition, you will be released from the hospital and driven back to your hotel to begin the recuperation process. During this time your main focus will be on recuperation.

After recuperating, and the surgeon is satisfied with your progress, you will be given the go-ahead to enjoy some of the interesting attractions your destination offers. Your DM will be available to assist you with any arrangements.

Once you return home, your Home Country Program Manager will be available to assist in any home care needs you may require. They will also be able to assist you in staying in touch with the hospital and surgeons for any required follow-up.